I used to work for a large company in Sydney in their Financial Services department. While I was working there (as a very happy employee), the company itself was undertaking dramatic changes, with a new owner jumping on board.
Reading this text, I could relate a lot of what it was talking about to that experience. The great thing was that through the entire process, the constant stream of updates and information that came through from the top management meant that everyone was up to speed on the goings on, and felt a part of the changes. There were never questions about where we stood, our jobs were never questioned and there was excellent communication right down the line.
Even amid the major shift in company ownership, all employees were as well-treated as ever, with regular team lunches, even dinners to build and maintain a great working relationship and rapport between employees and team leaders alike. We had a fun working environment, fun competitions and team building activities that everyone got into, as well as a particular day set aside especially for getting to know the company as a whole, with loads of free stuff and enjoyable, interactive sessions. Whenever the company had a sizeable monetary bonus (regardless of the time of year), all employees were recognised for their contribution and rewarded accordingly. HR was only a phone call away if we had any problems, and in general management worked extremely hard to keep employees happy - and we were.
This is a company that has worked hard to maintain employee goodwill. Their internal PR was something that was recognised as important, and much time and effort was invested in it.
"It is in a company's best interest to keep its staff happy, loyal and safe. Keeping them informed, communicating with them, consulting with them and developing relationships with them are some of the ways that show the organisation respects them not just as 'workers', but as 'thinking individuals'. Employee loyalty and satisfaction result from deriving a healthy relationship with the employer." (page 292)
For me, my time with that particular company set a benchmark in my mind of the type of company that I will always want to be a part of, and inspired me to undertake this course so that when I'm finished, I can be a part of it again.
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I found your blog interesting in that you applied the theory from the text to firsthand experience.
Your post proves the point raised in the text that internal relations and happy employees are extremely beneficial in maintaining a healthy and effective workplace.
The events and internal communication that took place within your workplace are good practical examples of the ideas that were raised in the text.
Reading your blog made me think more about how it would be good if my workplace was as effective as your example in maintaining employee goodwill. It wasn't until I read your post that I realised I am a content employee in this regard, but not a particularly happy one!
I also now have a better understanding of just how much improvement can be made by an organisation obtaining and maintaining employee goodwill. The text provides a good theoretical outline, but your post shows the practical benefits.
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